Billing Terms and Conditions

Last updated: October 13, 2026

These terms explain how payments, charges and refunds work when you buy from RESTORRE. They apply together with our Terms of Service, Shipping Policy and Return and Refund Policy.

Prices and currency

All prices are in US dollars. The price you see when you place your order is the price you pay, plus shipping and sales tax where they apply. Both are shown at checkout before you pay.

Payment methods

We accept the payment methods shown at checkout. Payments are processed by our payment providers through Shopify's secure checkout. We never see or store your full card number. If an installment or pay-later option is offered at checkout, it is provided by that company and is subject to its own terms.

When you are charged

You are charged when you place your order. By placing an order, you confirm that you are allowed to use the payment method you enter and that the billing information you provide is accurate. If your payment is declined, we can't process your order. You can try another payment method.

Shipping costs and taxes

Standard shipping is $8.00, or free on orders with a subtotal of $70 or more (after discounts, before taxes). Express shipping is $15.00. Sales tax is calculated at checkout where required. For details, see our Shipping Policy.

Discount codes and promotions

Discount codes and promotions are subject to the conditions shown with them, such as an expiry date or an eligible product list. A code can't be used after an order has been placed. We can cancel an order made with a code that was misused or obtained in error.

Pricing and product errors

We work hard to list accurate prices and descriptions, but mistakes can happen. If a product is listed at a clearly incorrect price, we may cancel the order and refund you in full, even after you receive an order confirmation. We will email you if this happens.

Order review and fraud prevention

To protect you and us from fraud, we may review an order before we process it, and we may ask you to confirm your identity or payment details. If we can't complete the review, we may cancel the order and refund you in full.

Cancellations

You can cancel an order for a full refund at any time before it ships. Contact us as soon as you can with your order number. Once an order has shipped, use the return process in our Return and Refund Policy.

Refunds

Refunds always go back to your original payment method. We issue an approved refund within 7 business days (for returns, this is counted from our approval after we inspect your return). After we issue it, your bank or card company may take an additional 3 to 5 business days to show it in your account. We don't issue store credit in place of a refund unless you ask us to.

Subscriptions and recurring billing

We don't currently offer subscriptions or recurring billing. If we do in the future, we will show the terms clearly before you agree to them.

Billing errors

If you see a charge you don't recognize or think you were billed incorrectly, contact us within 60 days of the charge, and we will look into it right away.

Payment disputes and chargebacks

If you have a problem with your order, please contact us first. We resolve most problems quickly, often faster than a bank dispute. If you do file a dispute with your bank or card company, we may provide them with information about your order, delivery and our communication with you.