Last updated: October 13, 2026
We want you to love your RESTORRE product. If it isn't right for you, you can return it within 30 days of delivery. This policy works together with our Shipping Policy and Billing Terms and Conditions.
30-day returns
You have 30 days from the day your order is delivered (the delivery date shown in the carrier's tracking) to request a return. To be eligible, your item should be in its original condition, with all parts, accessories and packaging included.
How to start a return
- Contact us or email redkeith554@gmail.com within 30 days of delivery. Include your order number, the email you used at checkout, and the reason for the return. If the item is damaged or not working, include a photo or short video.
- We will reply within 2 business days to approve the return and tell you where to send it. The return address may be outside the United States. Please don't send anything back until we have approved the return and given you the address.
- Pack the item securely with everything that came in the box and send it back with a tracked shipping service. Keep your tracking number until your refund arrives.
Return shipping costs
For returns because you changed your mind or the item wasn't the right fit, you pay the return shipping, and the original shipping charge is not refunded. If your item arrived damaged, doesn't work as it should, or isn't what you ordered, we cover the return shipping, and we will refund the original shipping charge too.
Refunds
- When your return arrives, we inspect it and email you within 3 business days to confirm the result.
- Approved refunds go back to your original payment method. We issue the refund within 7 business days after approval.
- After we issue it, your bank or card company may take an additional 3 to 5 business days to show it in your account.
- We don't charge a restocking fee. If a returned item is missing parts or has damage that isn't from normal handling, we may decline the return or refund a reduced amount, and we will tell you why.
If you haven't received your refund after that time, check with your bank first, then contact us.
Damaged, defective or incorrect items
If your order arrives damaged, doesn't work as it should, or isn't what you ordered, contact us within 30 days of delivery with your order number and a photo or short video. We will offer you a replacement or a full refund. In some cases we may approve a refund or replacement without asking you to send the item back. If we do, we will tell you, and you don't need to return it.
Items we can't accept back
- Items returned after the 30-day window.
- Items with damage caused by misuse, accidents, water or normal wear.
- Items sent back without our approval or without all included parts and accessories.
Exchanges
If you'd like a different RESTORRE product, return your original item under this policy and place a new order. Contact us and we'll help.
Cancelling before your order ships
You can cancel an order at any time before it ships for a full refund. Once it has shipped, use the return process above. See our Shipping Policy for details.
Contact us
Questions about a return or refund? Use our contact page or email redkeith554@gmail.com.
RESTORRE products are intended for general wellness purposes and are not intended to diagnose, treat, cure, or prevent any disease.