Shipping Policy

Last updated: October 13, 2026

This policy explains how and when RESTORRE orders ship. It works together with our Return and Refund Policy and our Billing Terms and Conditions.

Where we ship

We currently ship to addresses in the United States only. We can't ship to international addresses at this time. Please enter a street address, because some carriers can't deliver to P.O. boxes.

Where your order ships from

RESTORRE orders are packed and shipped by our manufacturing and fulfillment partners. Some of these partners are located outside the United States, which is why delivery can take longer than at stores that ship from a local warehouse. The estimates below take this into account.

If your order has more than one item, the items may ship separately, in different packages and on different days. Each package gets its own tracking number, and you won't pay extra shipping for a split shipment.

Order processing time

We process your order and hand it to the carrier within 2 to 5 business days after we receive your complete order and payment. Business days are Monday through Friday, excluding public holidays. Orders placed on a weekend or holiday start processing on the next business day.

Shipping options, costs and delivery estimates

Standard shipping: $8.00, or free on orders with a subtotal of $70 or more (after discounts, before taxes). Estimated delivery is 7 to 15 business days after your order ships.
Express shipping: $15.00. Estimated delivery is 3 to 7 business days after your order ships.

Processing time and shipping time are separate. In total, we estimate delivery 9 to 20 business days after you order with Standard shipping, and 5 to 12 business days after you order with Express shipping. These are estimates, not guarantees. Carrier delays, weather, holidays and customs processing can make a delivery take longer.

Shipping options and costs are shown at checkout before you pay.

Tracking

When your order ships, we email you a tracking number. Tracking can take 1 to 3 business days to show its first updates, especially for packages that start their journey outside the United States.

Duties, import fees and taxes

All prices are in US dollars. Because some orders ship from outside the United States, customs duties and import fees may apply to the shipment. We take care of these. You will not be asked to pay duties, import fees or customs charges to the carrier when your package arrives. Sales tax, where it applies, is calculated at checkout.

If we can't ship on time

If we can't ship your order within the processing time above, we will email you promptly with a new estimated ship date (or tell you if we can't give one, and why). You can then choose to wait or to cancel your order for a full refund.

If the new ship date is more than 30 days after our original estimate, or we can't give a date, we will cancel the order and refund you in full unless you tell us you want to keep waiting. Refunds for cancelled orders are issued within 7 business days. See our Return and Refund Policy for how long a refund can take to appear in your account.

Cancelling an order before it ships

You can cancel at any time before your order ships. Contact us as soon as you can with your order number. If the order hasn't shipped, we will cancel it and refund you in full. Once an order has shipped it can't be cancelled, but you can return it under our Return and Refund Policy.

Incorrect or incomplete addresses

Please check your shipping address before you place your order. If you notice a mistake, contact us right away. If an order is returned to us because the address was incorrect or incomplete, we will contact you, and re-shipping is at your expense.

Lost, delayed or damaged packages

Delayed: if your order hasn't arrived 10 business days after the end of its estimated delivery window, contact us. We will look into it with the carrier.
Marked delivered but missing: check around your delivery address and with neighbors first, then contact us within 30 days of the delivery date shown in your tracking.
Arrived damaged or not as ordered: contact us within 30 days of delivery with your order number and a photo. See our Return and Refund Policy.

If a package is lost or damaged in transit, we will send a replacement or refund you in full.